Questions about your library card. It is the smartest card in your wallet!

SMART-CARD-WALLET.png

Q: DO I NEED A LIBRARY CARD TO USE MATERIALS INSIDE THE LIBRARY?
A. Generally, you do not. Certain items, such as reference books, periodicals,newspapers and other research and non-circulation materials, can be used anywhere in the library. Books requiring a deposit can be used in the library, but a deposit must be paid when checking out.

Q: HOW DO I GET A LIBRARY CARD? HOW MUCH DO THEY COST?
A. Children (6-11), teens (12-17), and adults can pick up an application at any branch at the Customer Service Desk. If all information and identification is provided, a card can be issued on the day of application up to the last 15 minutes of the business day. If you wish to use our eBook service, you can receive an eReader card.

Q: WHAT IF I FORGET MY CARD OR LOSE IT?
A. If you forget your card, we will hold any items you wish to check out for 24 hours to enable you to return with your card. Replacement card/keytag packets cost $2.00 each. Children’s, teen’s and eReader cards cost $1.00 each. (If you have lost or misplaced your card, you should report it immediately, just as you would any credit card, as someone could be using it and checking out materials for which you would be responsible.)

Q: WHO CAN USE MY CARD?
A. A library card is as important as a credit card. Therefore, the card should not be loaned out or items checked out for others. If children obtain a library card, please make them aware of the consequences of loaning out the card or checking out materials for friends.

Q: CAN I USE MY CARD AT OTHER LIBRARIES?
A. You may use your library card at any of the five branches of the Hancock County Library System.

Q: DOES MY LIBRARY CARD EXPIRE?
A. Yes. Every three (3) years our computer system automatically requests us to verify your original registration information.

Q: WHAT DO YOU DO WITH MY REGISTRATION INFORMATION?
A. We collect only information needed to provide you with access and borrowing privileges. As a government agency, we use personal data to prevent fraudulent use of your identity. A unique ID number overlays your account after it is checked against our current borrowers’ enrollment. Paper copies containing personal data are shredded after three months to further protect you. Your borrowing record is deleted from our database if items borrowed are returned promptly and fees paid. Your library card puts millions of dollars worth of materials and information at your disposal.


Questions about borrowing privileges

Q: HOW MANY ITEMS MAY I CHECK OUT?
A. On your first visit, you may borrow five (5) books. When these are returned,you can check out the same number of items as a regular borrower, a maximum of 25 items. There is a limit on DVDs and CD books.

36234072.jpg

Q: IS THE LIBRARY’S CATALOG ONLINE?
A. Yes, the library system’s catalog is available via the our website at www.hancocklibraries.info. With the catalog, you have 24/7 access to the library’s collection of more than 120,000 print and non-print resources from your home, school or business computer or mobile device. You can search for items, place items on reserve, renew items and review your library account.

 

Q: HOW LONG CAN I KEEP AN ITEM? HOW DO I KNOW WHEN IT IS DUE?
A. Our normal checkout period is two (2) weeks. New DVDs (for a charge of $1.00) and Playaways check out for one (1) week. A receipt will be provided for checked out items stating the due date. The due date is also retained in our catalog. You can choose to receive notices of your item’s due date via email by providing us your email address upon registration.

Q: CAN I RENEW MY ITEMS? CAN THEY BE RENEWED BY PHONE OR ONLINE?
A. Renew your items by visiting the library, over the phone or online. Library materials that were checked out for two (2) weeks may be renewed if there is no existing request for that item by another library customer. If the items are already overdue, no extension will be given. Also, items that are overdue may not be renewed online. The items must be returned and fines or fees paid before an extension is granted. There is no renewal on DVDs or Playaways due to the great demand for these items. Please have your library card and the barcode of the item you wish to renew handy when you call; or you can renew your items online by accessing our catalog at www.hancocklibraries.info.

Q: WHAT IF MY ITEMS ARE OVERDUE?
A. Fines accrue per item per day up to a maximum amount. Certain items may be renewed unless requested by another customer; in which case the fines also accrue per item per day. Failure to pay fines and/or fees may result in the temporary loss of library privileges.

Q: CAN I REQUEST AN ITEM THAT IS ALREADY CHECKED OUT?
A. You may reserve items that are currently checked out by requesting them in the library’s online catalog or by calling. We will notify you by phone when the item is available. You will have three (3) working days to pick up the item.

Q: WHAT HAPPENS IF I DON’T RETURN AN ITEM?
A. Books and other library materials are expensive. Staff time, postage and supplies spent on trying to get back overdue items are costly. Please make every effort to return materials on time. If you fail to return an item on time, you will receive a reminder notice or email message. If you fail to respond to this notice or email, your account will be turned over to a collection agency. Because the library must pay to have the collection agency process the delinquent account, additional charges will be added to the fines and fees already incurred. Additionally, persons failing to return items, defacing or damaging them, or stealing them can, by state law, be charged $600 in fines and may face a jail sentence.

Q: WHERE DO I RETURN THE ITEMS I BORROWED?
A. You can return items to any branch of the Hancock County Library System. After hours, you can use the outside book return receptacles.

Q: WHAT IF I LOSE OR DAMAGE AN ITEM?
A. Please report lost or damaged items to the library as soon as possible. You will be given three (3) months to search for the item and return it to the library. After three (3) months, you will be charged replacement costs, along with any accumulated fines and fees.